Driving positive change: what can we learn from compliment letters?

Patient perceptions of care have been recognized as a key component of healthcare quality for over 30 years.1 Patient satisfaction began being reported at the hospital level in the US in 2007.2 However, despite recent institutional and governmental emphasis on satisfaction measures, studies have not shown consistent ways in which using these results can drive […]

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Virtual patient visits: bringing into view family member-staff relationships in times of COVID-19

Physical distancing measures during the COVID-19 pandemic have hindered communication between hospitalised patients and their family members. Sasangohar and colleagues[i] provide insight into use of an existing virtual intensive care unit (ICU) to facilitate online family visits amid Covid-19 visiting restrictions at a large, tertiary hospital in the United States. The paper raises some fascinating […]

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