In this post, we’re offering the second half of our summaries and comments on articles from BMJ Quality & Safety’s Top 10 of 2020. To check out the full list of our 20 finalists, click here. The editors and the Editorial Board used data such as citation rates and social media engagement in addition to […]
Tag: compliment
Introducing the Top Articles of 2020
While choosing the top articles published in BMJ Quality & Safety is a challenge every year, 2020 saw even greater numbers of submissions than in previous years. The editors and editorial board of the journal therefore had some difficult choices to make about the top articles of the year, taking into account downloads, citations, Altmetrics […]
Driving positive change: what can we learn from compliment letters?
Patient perceptions of care have been recognized as a key component of healthcare quality for over 30 years.1 Patient satisfaction began being reported at the hospital level in the US in 2007.2 However, despite recent institutional and governmental emphasis on satisfaction measures, studies have not shown consistent ways in which using these results can drive […]