My experience as a student nurse has taught me many things, but mainly about the fragility of life. At times, this fragility has felt overwhelming: the rise and fall of a patient’s breath, the tremor of a hand reaching for reassurance, or the quiet courage of someone facing uncertainty. As time passes, I find myself […]
Latest articles
Speaking up when it feels uncomfortable: lessons from one small action. By Amy Perkins
There are two types of doctors: those who regularly submit adverse incident reports, and those who never do. I am firmly in the first group, to the point that colleagues joke about it. I report when clinics run late, when results are missed and when serious events occur, including wrong site surgery. I do not […]
Long-term thinking in a short-term world: In conversation with Professor Yik-Ying Teo, CHI Leadership Council
Interviewed by Ms Lim Biyu, Core Team Member of CHI FLYING; Management Fellow, Tan Tock Seng Hospital, Singapore Professor Yik Ying Teo is Dean of the Saw Swee Hock School of Public Health and Vice President (Global Health) at the National University of Singapore and is part of the CHI Leadership Council. Trained as a […]
Demand as the Echo of Conditions: A Leadership View From the Front Line. By Phil Whatling
Health and care leaders often meet demand only when it becomes visible: rising contacts, repeat presentations, longer consultations and increasing complexity. These pressures are usually described as a mismatch between need and capacity. What many of us see across general practice, community services and urgent care suggests something different. Much of what appears as demand […]
Five leadership lessons from hosting a podcast on race inequality in the NHS workforce. By Guddi Singh
There is a particular NHS conversation that is both familiar and unfinished. People say the right things, acknowledge inequity, speak of compassion—and yet something essential does not move. The language is there, but change is not. Hosting Race and Health Matters, an eight-part series with the NHS Race and Health Observatory, left me thinking hard about […]
Strengthening community-centred healthcare: In conversation with Professor Cherdchai Nopmaneejumruslers, CHI Leadership Council
Interviewed by Dr Sabrina Lau, Core Team Member of CHI FLYING; Consultant, Geriatric Medicine, Tan Tock Seng Hospital, Singapore Associate Professor Cherdchai Nopmaneejumruslers is Deputy Dean for Service Innovation and Organisational Value at Siriraj Hospital in Bangkok and is part of the CHI Leadership Council. A pulmonologist by training with an Executive MBA and over […]
“Simple doesn’t mean easy”: How can psychological thinking help us to appreciate complex human ways of being. By Benna Waites and Charlie Jones
In healthcare settings, we hear messages like: if we want healthier workplaces and better relationships, we just need to be kinder, listen and collaborate more, and make people feel safe. As healthcare leaders, we might even say these kinds of things. Sounds so easy, right? We feel this messaging misses something important. Simple does not […]
The Hidden Work of Correcting Hospital Discharge. By Phil Whatling
The NHS measures discharge completion far more effectively than it measures discharge correction. What primary care sees after patients leave hospital may tell leaders more about system reliability than discharge metrics alone. Hospital discharge is one of the most common transitions in healthcare, yet it remains one of the most vulnerable. National and international organisations […]
Beyond the Algorithm: Human Factors and Workforce Impact from my AI CXR Lung Cancer Work and Beyond. By Jenna Allsup
Artificial intelligence is frequently discussed in terms of technological capability: sensitivity, specificity, accuracy, turnaround times and workflow efficiency. Yet for those of us working in radiology, its most important effects extend far beyond performance figures. Over the last three years, through two interconnected studies on AI-assisted lung cancer detection and the establishment of a local […]
Sustainable improvement and system learning: In conversation with Dr Göran Henriks, CHI Leadership Council
Interviewed by Ms Zenne Tng, Advisor of CHI FLYING; Senior Principal Speech Therapist, Tan Tock Seng Hospital, Singapore Göran Henriks has spent more than 40 years in management in the Swedish healthcare system. He served as Chief Executive of Learning and Innovation at Qulturum in Region Jönköping, Sweden, and is now Senior Strategic Advisor and […]