{"id":191,"date":"2010-12-22T15:43:53","date_gmt":"2010-12-22T15:43:53","guid":{"rendered":"https:\/\/blogs.bmj.com\/case-reports\/?p=191"},"modified":"2010-12-22T15:43:53","modified_gmt":"2010-12-22T15:43:53","slug":"death-of-an-infant-after-contacting-a-telephone-triage-call-centre-is-telephone-triage-really-safe","status":"publish","type":"post","link":"https:\/\/blogs.bmj.com\/case-reports\/2010\/12\/22\/death-of-an-infant-after-contacting-a-telephone-triage-call-centre-is-telephone-triage-really-safe\/","title":{"rendered":"Death of an infant after contacting a telephone triage call centre: is telephone triage really safe?"},"content":{"rendered":"<p>This case report has spent a long time in review because it has been a challenge to strike a balance in the conclusions between acknowledging the risk of a particular model of health care and how that risk compares with other models. The authors have worked hard to focus the report on the particular case they report, explore the questions it raises about telephone triage systems and what form of evaluation should be undertaken on them. Telephone triage has clear advantages but the authors, with this illustrative case, question the associated risks and how they may be evaluated.<\/p>\n<p><em>Dean Jenkins<br \/>\n<\/em><em>Editor at Large<\/em><\/p>\n<p><a href=\"http:\/\/casereports.bmj.com\/content\/2010\/bcr.08.2009.2144.full\">Death of an infant after contacting a telephone triage call centre: is telephone triage really safe?<\/a><!--TrendMD v2.4.8--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This case report has spent a long time in review because it has been a challenge to strike a balance in the conclusions between acknowledging the risk of a particular model of health care and how that risk compares with other models. The authors have worked hard to focus the report on the particular case [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/blogs.bmj.com\/case-reports\/2010\/12\/22\/death-of-an-infant-after-contacting-a-telephone-triage-call-centre-is-telephone-triage-really-safe\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":142,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[203],"tags":[],"class_list":["post-191","post","type-post","status-publish","format-standard","hentry","category-editors-choice"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Death of an infant after contacting a telephone triage call centre: is telephone triage really safe? - BMJ Case Reports blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.bmj.com\/case-reports\/2010\/12\/22\/death-of-an-infant-after-contacting-a-telephone-triage-call-centre-is-telephone-triage-really-safe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Death of an infant after contacting a telephone triage call centre: is telephone triage really safe? - BMJ Case Reports blog\" \/>\n<meta property=\"og:description\" content=\"This case report has spent a long time in review because it has been a challenge to strike a balance in the conclusions between acknowledging the risk of a particular model of health care and how that risk compares with other models. The authors have worked hard to focus the report on the particular case [...]Read More...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blogs.bmj.com\/case-reports\/2010\/12\/22\/death-of-an-infant-after-contacting-a-telephone-triage-call-centre-is-telephone-triage-really-safe\/\" \/>\n<meta property=\"og:site_name\" content=\"BMJ Case Reports blog\" \/>\n<meta property=\"article:published_time\" content=\"2010-12-22T15:43:53+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blogs.bmj.com\\\/case-reports\\\/2010\\\/12\\\/22\\\/death-of-an-infant-after-contacting-a-telephone-triage-call-centre-is-telephone-triage-really-safe\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blogs.bmj.com\\\/case-reports\\\/2010\\\/12\\\/22\\\/death-of-an-infant-after-contacting-a-telephone-triage-call-centre-is-telephone-triage-really-safe\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Death of an infant after contacting a telephone triage call centre: is telephone triage really safe?\",\"datePublished\":\"2010-12-22T15:43:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blogs.bmj.com\\\/case-reports\\\/2010\\\/12\\\/22\\\/death-of-an-infant-after-contacting-a-telephone-triage-call-centre-is-telephone-triage-really-safe\\\/\"},\"wordCount\":135,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/blogs.bmj.com\\\/case-reports\\\/#organization\"},\"articleSection\":[\"Editors choice\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blogs.bmj.com\\\/case-reports\\\/2010\\\/12\\\/22\\\/death-of-an-infant-after-contacting-a-telephone-triage-call-centre-is-telephone-triage-really-safe\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blogs.bmj.com\\\/case-reports\\\/2010\\\/12\\\/22\\\/death-of-an-infant-after-contacting-a-telephone-triage-call-centre-is-telephone-triage-really-safe\\\/\",\"url\":\"https:\\\/\\\/blogs.bmj.com\\\/case-reports\\\/2010\\\/12\\\/22\\\/death-of-an-infant-after-contacting-a-telephone-triage-call-centre-is-telephone-triage-really-safe\\\/\",\"name\":\"Death of an infant after contacting a telephone triage call centre: is telephone triage really safe? 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