{"id":50262,"date":"2021-05-14T08:15:24","date_gmt":"2021-05-14T07:15:24","guid":{"rendered":"https:\/\/blogs.bmj.com\/bmj\/?p=50262"},"modified":"2021-05-26T17:17:42","modified_gmt":"2021-05-26T16:17:42","slug":"if-general-practice-fails-the-nhs-fails","status":"publish","type":"post","link":"https:\/\/blogs.bmj.com\/bmj\/2021\/05\/14\/if-general-practice-fails-the-nhs-fails\/","title":{"rendered":"If general practice fails, The NHS fails"},"content":{"rendered":"<p><span style=\"font-weight: 400\">General practices nationally are <\/span><a href=\"https:\/\/www.bmj.com\/content\/373\/bmj.n1139\"><span style=\"font-weight: 400\">at breaking point<\/span><\/a><span style=\"font-weight: 400\">. The current<\/span><a href=\"https:\/\/twitter.com\/hashtag\/GPcrisis?src=hashtag_click\"><span style=\"font-weight: 400\"> crisis in general practice <\/span><\/a><span style=\"font-weight: 400\">predates covid-19, but has been intensely magnified by the pandemic. Primary care is rightly called the \u201cBedrock of the NHS\u201d dealing with<\/span><a href=\"https:\/\/www.kingsfund.org.uk\/sites\/default\/files\/field\/field_related_document\/gp-inquiry-report-evolving-role-nature-2mar11.pdf\"><span style=\"font-weight: 400\"> around 90%<\/span><\/a><span style=\"font-weight: 400\"> of patient contacts for<\/span><a href=\"https:\/\/www.gponline.com\/gp-share-nhs-funding-england-drops-71\/article\/1456394\"><span style=\"font-weight: 400\"> under 10%<\/span><\/a><span style=\"font-weight: 400\"> of the national budget. GPs are seen as the \u201cgatekeepers\u201d to the NHS providing over<\/span><a href=\"https:\/\/www.england.nhs.uk\/five-year-forward-view\/next-steps-on-the-nhs-five-year-forward-view\/primary-care\/\"><span style=\"font-weight: 400\"> 300 million<\/span><\/a><span style=\"font-weight: 400\"> patient consultations each year, compared to 23 million emergency department visits. If general practice fails, the entire NHS will collapse. When patients struggle to see their GP, work spills into unscheduled care settings including the emergency department, leading to inappropriate attendance and use of hospital services. Despite all this, more and more work is being transferred to primary care without the associated funding or resources.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Both the<\/span><a href=\"https:\/\/www.bma.org.uk\/bma-media-centre\/gp-appointment-data-shows-practices-are-busier-than-they-ve-ever-been-says-bma\"><span style=\"font-weight: 400\"> British Medical A<\/span><\/a><span style=\"font-weight: 400\">ssociation (BMA) and<\/span><a href=\"https:\/\/www.rcgp.org.uk\/about-us\/news\/2021\/april\/increase-in-gp-practice-closures-highlights-pressures.aspx\"><span style=\"font-weight: 400\"> the Royal College of General P<\/span><\/a><span style=\"font-weight: 400\">ractitioners (RCGP) recently acknowledged the increasing pressures on general practice. . GP teams nationally are exhausted from the pandemic, struggling with a toxic combination of increasing patient demands, poor retention, and a depleting workforce. GP teams are now more accessible than ever due to digital platforms, dealing with the increased risks and complexities of remote consulting. We have helped deliver over 75% of a mass vaccine rollout alongside routine patient care, while running community covid hot clinics and supporting<\/span><a href=\"https:\/\/www.theguardian.com\/society\/2021\/apr\/01\/long-covid-snapshot-poll-finds-million-people-symptoms-uk\"><span style=\"font-weight: 400\"> over 1 million patients in the community with long covid<\/span><\/a><span style=\"font-weight: 400\">. In addition we are supporting the millions of patients waiting for delayed outpatient treatments (<\/span><a href=\"https:\/\/www.bma.org.uk\/advice-and-support\/nhs-delivery-and-workforce\/pressures\/pressure-points-in-the-nhs\"><span style=\"font-weight: 400\">recent BMA data<\/span><\/a><span style=\"font-weight: 400\"> estimates that between April 2020 and February 2021 there have been 20.07 million fewer outpatient appointments and 3.24 million fewer elective procedures).<\/span><\/p>\n<p><span style=\"font-weight: 400\">A year\u2019s worth of GP care per patient costs less than two trips to the emergency department, and for the past decade<\/span><a href=\"https:\/\/www.england.nhs.uk\/five-year-forward-view\/next-steps-on-the-nhs-five-year-forward-view\/primary-care\/#twentyfive\"><span style=\"font-weight: 400\"> funding for hospitals has been growing around twice as fast<\/span><\/a><span style=\"font-weight: 400\"> as for our family doctor services. Work in secondary care is tariffed, in stark contrast to primary care where we work to a set fee, per person, per year, so no matter whether patients consult their GP every week or not at all, we are paid the same. Commissioners therefore have a vested interest in shifting work from secondary care to the much cheaper primary care which lacks the appropriate funding or extra resources to cope with it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Contrary to widespread reports across some sections of the<\/span><a href=\"https:\/\/www.pulsetoday.co.uk\/analysis\/cover-feature\/the-medias-anti-gp-agenda\/\"><span style=\"font-weight: 400\"> media,<\/span><\/a><span style=\"font-weight: 400\"> GP surgeries have remained open throughout the last year, using remote consultations and digital solutions where possible in keeping with<\/span><a href=\"https:\/\/www.pulsetoday.co.uk\/resource\/coronavirus\/nhs-englands-19-march-update-to-gp-practices-on-covid-19\/\"><span style=\"font-weight: 400\"> NHS England guidelines<\/span><\/a><span style=\"font-weight: 400\">. In addition to performing their regular contracted duties, GPs have also provided significant contributions to the UK\u2019s largest vaccination programme, and data shows that we are<\/span><a href=\"https:\/\/digital.nhs.uk\/data-and-information\/publications\/statistical\/appointments-in-general-practice\/march-2021\"><span style=\"font-weight: 400\"> busier<\/span><\/a><span style=\"font-weight: 400\"> than ever before.<\/span><\/p>\n<p><span style=\"font-weight: 400\">At a time when practices are being shut down at<\/span><a href=\"https:\/\/www.statista.com\/chart\/18220\/gp-surgery-closures-uk\/\"><span style=\"font-weight: 400\"> record rates<\/span><\/a><span style=\"font-weight: 400\">, staff resignations are rising, and<\/span><a href=\"https:\/\/www.pulsetoday.co.uk\/news\/workload\/gerada-22-more-gps-presenting-to-burnout-service-than-pre-covid\/\"><span style=\"font-weight: 400\"> over 20% more GPs<\/span><\/a><span style=\"font-weight: 400\"> are presenting with burnout to the NHS Practitioner health service, it cannot be more important to roll out potential solutions to this crisis. Staff wellbeing needs to be at the heart of healthcare delivery. Maslow\u2019s hierarchy of needs is a favourite among GP trainers, but colleagues frequently go without breaks and food. An exhausted GP cannot perform at their optimum capability and ensuring staff have their basic needs met alongside peer support is essential. There is no cap on the number of patients seen in a session,<\/span><a href=\"https:\/\/inews.co.uk\/news\/health\/gps-doctors-patients-per-day-workload-118279\"><span style=\"font-weight: 400\"> with 25 stated as a safe level<\/span><\/a><span style=\"font-weight: 400\">, but many GPs now report up to 60 clinical encounters in a \u201chalf day.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400\">There is no doubt that every single frontline GP is likely to have some ideas for improvement, and a recent BMJ <\/span><a href=\"https:\/\/www.bmj.com\/content\/373\/bmj.n1139\/rr\"><span style=\"font-weight: 400\">rapid response lists some suggestions<\/span><\/a><span style=\"font-weight: 400\">. Our leaders need to urgently find practical and achievable solutions, and we would like to present some ideas:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400\">Firstly, address red tape, bureaucracy and long hours, which are all key causes of low morale and<\/span><a href=\"https:\/\/www.bma.org.uk\/advice-and-support\/your-wellbeing\/self-help-questionnaires\/worried-you-may-be-burning-out-drinking-too-much-or-nicotine-dependent\"><span style=\"font-weight: 400\"> burnout<\/span><\/a><span style=\"font-weight: 400\">. Much of the GP box ticking is demoralising, not evidence based, adds little to patient care, and detracts us from our core work. Look for soft touch high trust performance monitoring, including a deferment of Quality and Outcomes Framework and Investment and Impact Fund this financial year. Reduce the additional pressures on staff by re-examining the need for CQC inspections, appraisals, and revalidation. While regulation of GP teams is essential, it should also aim to be straightforward, supportive, collaborative, scientific, and respectful.<\/span><a href=\"https:\/\/twitter.com\/CNagpaul\/status\/1390304402376781826?s=20\"><span style=\"font-weight: 400\"> Chaand Nagpaul<\/span><\/a><span style=\"font-weight: 400\"> has recently called for review of the CQC process.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400\">Immediate changes are needed to enable hospital teams to generate their own inter-departmental referrals, medical certificates and additional investigations. Secondary care should have the same digital technology enabled as primary care &#8211; including interactive SMS, and electronic prescribing (EPS). These simple changes would help prevent the increasing perception of unresourced extra workload being moved to GP teams, many of whom feel they are being used as \u201ccommunity house officers.\u201d<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400\">Simplify referral processes \u2013 for both routine work and acute care. A GP referral should be straightforward, and should serve as a clear message to the relevant provider that our patient\u2019s needs can no longer be entirely met within the community according to our professional judgement.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400\">GP teams cannot be everything to everyone, and our resources are finite. There is clearly a mismatch between \u201csupply and demand\u201d at present and we need to be clear about our boundaries. There is funding via Primary Care Networks to employ allied health care professionals through a scheme<\/span><a href=\"https:\/\/www.wessexlmcs.com\/pcnworkforcearrs\"><span style=\"font-weight: 400\"> called the Additional Roles Reimbursement S<\/span><\/a><span style=\"font-weight: 400\">cheme. These extra staff are already making a significant impact on patient care, and the ARRS could be easily and rapidly expanded to recruit, retain, and support more healthcare professionals within GP teams.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400\">Enable flexible working to become the norm. NHS policy is suggesting a move to a \u201c<\/span><a href=\"https:\/\/blogs.bmj.com\/bmj\/2021\/04\/18\/simon-hodes-the-gp-will-triage-you-now\/\"><span style=\"font-weight: 400\">total triage<\/span><\/a><span style=\"font-weight: 400\">.\u201d Remote working opens the NHS up to a whole new cohort of workers who can provide certain services such as eConsults and telephone triage from home, simultaneously creating more consulting rooms for face to face appointments. Parents, carers, and even those who have taken early retirement overseas may find this appealing.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400\">Invest in health promotion through education and support at a community level, tackling the lifestyle elements that contribute to many chronic diseases, and trying<\/span><a href=\"https:\/\/www.kingsfund.org.uk\/publications\/health-people-ethnic-minority-groups-england?gclid=CjwKCAjwkN6EBhBNEiwADVfya85UWf3QmyCyNt9AbwsZARt2LxuqDdaRyn-PW1j67P_7g5P-G43aBBoCBToQAvD_BwE\"><span style=\"font-weight: 400\"> to address health inequalities<\/span><\/a><span style=\"font-weight: 400\">. The recent letter penned by<\/span><a href=\"https:\/\/www.pulsetoday.co.uk\/views\/in-full-gp-practices-16-page-letter-to-patients\/\"><span style=\"font-weight: 400\"> Ivy Grove Surgery<\/span><\/a><span style=\"font-weight: 400\"> in Derbyshire shows palpable frustration with the way patients use their services \u2013 but patients can\u2019t be blamed for their navigation of a system that many health professionals struggle with. Put the NHS on the school curriculum and educate people about this from childhood.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400\">We need a strong media team co-ordinated by GP leaders to ensure that the public, and more importantly, our own colleagues have an accurate understanding of what we realistically can and cannot do, and how to access GP teams safely and appropriately.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400\">Above all we need to keep patients in the centre of what we do and involve them in planning the services they use. We should look to offer<\/span><a href=\"https:\/\/www.kingsfund.org.uk\/sites\/default\/files\/field\/field_document\/continuity-care-patient-experience-gp-inquiry-research-paper-mar11.pdf\"><span style=\"font-weight: 400\"> continuity of care<\/span><\/a><span style=\"font-weight: 400\"> which is shown to be more satisfying for care providers, and has proven benefits for improved patient care, experience, safety, efficiency, and possibly even life expectancy.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Throughout the pandemic the focus, extra funding, and media coverage has been very much on secondary care. We would argue that now is the pressing time to address the growing crisis in general practice where small changes can and will make a huge difference.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In the words on the NHS Five Year Forward View: \u201c<\/span><a href=\"https:\/\/www.england.nhs.uk\/five-year-forward-view\/next-steps-on-the-nhs-five-year-forward-view\/primary-care\/\"><span style=\"font-weight: 400\">If general practice fails, the NHS fails<\/span><\/a><span style=\"font-weight: 400\">\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400\">We cannot allow this to happen.<\/span><\/p>\n<p><em><strong>Simon Hodes <\/strong>has worked as a GP partner in the same Watford practice since 2001, and is also a GP trainer, appraiser and LMC rep. Twitter: <a href=\"https:\/\/twitter.com\/drsimonhodes?lang=en\">@DrSimonHodes<\/a><\/em><\/p>\n<p><em><strong>Shan Hussain<\/strong> has worked as a GP in Nottinghamshire since 2007. He is presently standing for election to the GPC to represent Derbyshire\/Nottinghamshire. Twitter: <a href=\"https:\/\/twitter.com\/drshanhussain?lang=en\">@DrShanHussain<\/a><\/em><\/p>\n<p><em><strong>Neena Jha <\/strong>is a salaried GP in Hertfordshire with an interest in emergency care and global child health. Twitter: <a href=\"https:\/\/twitter.com\/drneenajha?lang=en\">@DrNeenaJha<\/a><\/em><\/p>\n<p><em><strong>Lizzie Toberty<\/strong> is a Salaried GP in Newcastle-upon-Tyne, Doctors\u2019 Association GP Committee, Regional Next Generation GP organiser. Twitter: <a href=\"https:\/\/twitter.com\/lizzie_toberty?lang=en\">@lizzie_toberty<\/a><\/em><\/p>\n<p><em><strong>Ellen Welch<\/strong>\u00a0is a GP in Cumbria and Editorial Lead at the Doctors\u2019 Association U.K. Twitter: <a href=\"https:\/\/twitter.com\/wanderingwelch?lang=en\">@wanderingwelch<\/a><\/em><\/p>\n<p><em><strong>Competing interests<\/strong>: none declared.\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>General practices nationally are at breaking point. The current crisis in general practice predates covid-19, but has been intensely magnified by the pandemic. Primary care is rightly called the \u201cBedrock [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/blogs.bmj.com\/bmj\/2021\/05\/14\/if-general-practice-fails-the-nhs-fails\/\">More&#8230;<\/a><\/p>\n","protected":false},"author":66,"featured_media":50077,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[236],"tags":[],"class_list":["post-50262","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nhs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>If general practice fails, The NHS fails - The BMJ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.bmj.com\/bmj\/2021\/05\/14\/if-general-practice-fails-the-nhs-fails\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"If general practice fails, The NHS fails - The BMJ\" \/>\n<meta property=\"og:description\" content=\"General practices nationally are at breaking point. 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Primary care is rightly called the \u201cBedrock [...]More...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blogs.bmj.com\/bmj\/2021\/05\/14\/if-general-practice-fails-the-nhs-fails\/\" \/>\n<meta property=\"og:site_name\" content=\"The BMJ\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bmjdotcom\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-14T07:15:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-26T16:17:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blogs.bmj.com\/bmj\/files\/2021\/04\/coronavirus_gp_6_PA-54097107.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"540\" \/>\n\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"julietwalker\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@bmj_latest\" \/>\n<meta name=\"twitter:site\" content=\"@bmj_latest\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"julietwalker\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blogs.bmj.com\\\/bmj\\\/2021\\\/05\\\/14\\\/if-general-practice-fails-the-nhs-fails\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blogs.bmj.com\\\/bmj\\\/2021\\\/05\\\/14\\\/if-general-practice-fails-the-nhs-fails\\\/\"},\"author\":{\"name\":\"julietwalker\",\"@id\":\"https:\\\/\\\/blogs.bmj.com\\\/bmj\\\/#\\\/schema\\\/person\\\/373707d32533c2cbca204980b8cd3493\"},\"headline\":\"If general practice fails, The NHS fails\",\"datePublished\":\"2021-05-14T07:15:24+00:00\",\"dateModified\":\"2021-05-26T16:17:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blogs.bmj.com\\\/bmj\\\/2021\\\/05\\\/14\\\/if-general-practice-fails-the-nhs-fails\\\/\"},\"wordCount\":1349,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/blogs.bmj.com\\\/bmj\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blogs.bmj.com\\\/bmj\\\/2021\\\/05\\\/14\\\/if-general-practice-fails-the-nhs-fails\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blogs.bmj.com\\\/bmj\\\/files\\\/2021\\\/04\\\/coronavirus_gp_6_PA-54097107.jpg\",\"articleSection\":[\"NHS\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blogs.bmj.com\\\/bmj\\\/2021\\\/05\\\/14\\\/if-general-practice-fails-the-nhs-fails\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blogs.bmj.com\\\/bmj\\\/2021\\\/05\\\/14\\\/if-general-practice-fails-the-nhs-fails\\\/\",\"url\":\"https:\\\/\\\/blogs.bmj.com\\\/bmj\\\/2021\\\/05\\\/14\\\/if-general-practice-fails-the-nhs-fails\\\/\",\"name\":\"If general practice fails, The NHS fails - 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