{"id":50118,"date":"2021-04-22T15:52:16","date_gmt":"2021-04-22T14:52:16","guid":{"rendered":"https:\/\/blogs.bmj.com\/bmj\/?p=50118"},"modified":"2021-05-06T12:51:59","modified_gmt":"2021-05-06T11:51:59","slug":"humanising-obstetric-care-in-operating-theatres","status":"publish","type":"post","link":"https:\/\/blogs.bmj.com\/bmj\/2021\/04\/22\/humanising-obstetric-care-in-operating-theatres\/","title":{"rendered":"Humanising obstetric care in operating theatres"},"content":{"rendered":"<p><em><span style=\"font-weight: 400\">Around four out of ten pregnant women in the UK give birth in the operating theatre. Few are prepared for delivery in this forbidding, high tech environment and the experience can be traumatic. Emma Evans, consultant anaesthetist<\/span><b>, <\/b><span style=\"font-weight: 400\">and <\/span>Monika Kupper<span style=\"font-weight: 400\">, member of the St George\u2019s Hospital Maternity Voices Partnership, describe &#8220;New Beginnings,&#8221; a co-designed initiative to humanise obstetric care in operating theatres.<\/span><\/em><\/p>\n<p><b><a href=\"https:\/\/blogs.bmj.com\/bmj\/files\/2021\/04\/emma_evans.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-50121\" src=\"https:\/\/blogs.bmj.com\/bmj\/files\/2021\/04\/emma_evans-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><\/a>Emma Evans: consultant anaesthetist\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400\">Repeated conversations with women who described being fearful about being disconnected from their anticipated birth plan, and facing delivery in an operating theatre environment with (perceived) rigid staff hierarchies, raised my awareness of how stressful this is for some patients. It prompted me to think about ways to improve the environment informed by the experience of women and staff with knowledge of maternity care in this setting.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In preparation, I attended a course on experience based co-design (EBCD) run by The Point of Care Foundation (PoCF), founded by Glenn Roberts, creator of the EBCD toolkit. It was an eye opener into how patient stories can change the perspective of clinical staff, reignite passion for their work, and motivate them to make sensible patient centred changes.<\/span><\/p>\n<p><span style=\"font-weight: 400\">It was clear that a formal initiative needed an inter-professional working group. I therefore approached colleagues with experience of implementing quality improvement initiatives, and members of the theatre staff, and used various informal and formal staff forums to invite discussion. I also worked with our Maternity Voices Partnership (MVP) to get patient input.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">The initiative was launched in February 2018 and ran formally until September 2019. We broadly followed the EBCD toolkit. Funding was obtained for an introduction to EBCD methodology and mentoring by PoCF trainers. Discussions and one to one interviews with 27 medical, nursing, and midwifery colleagues and 15 patients were conducted in varied locations including offices, theatres, coffee rooms and homes, and then thematically analysed to inform joint events where key co-design themes were identified Once changes had been agreed on, sign off was obtained from the Trust Executive team.\u00a0<\/span><\/p>\n<p><b>Light bulb moments<\/b><b>\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400\">Practical sessions putting staff in women\u2019s shoes by lying on operating tables or being positioned in stirrups, enabled them to see their daily working environment through patients eyes, and see their professional role in a different light. This motivated them to engage in change. Pairing peer staff interviewees also reduced anxiety around expressing opinions and showing filmed patient interviews to clinical staff during quiet shifts broadened staff engagement.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">NHS Horizons \u201cSchool for Change\u201d programme, proved a lever for change too. The school offers anyone who works in healthcare, at whatever level, clinical or non-clinical, the opportunity to take their desire to see change happen and make it a reality. The programme\u2019s emphasis on behaviours and moving forward despite uncertainty really enabled me to see how the iterative process and failing fast was a strength.\u00a0<\/span><\/p>\n<p><b><a href=\"https:\/\/blogs.bmj.com\/bmj\/files\/2021\/04\/monica_kupper.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-50122\" src=\"https:\/\/blogs.bmj.com\/bmj\/files\/2021\/04\/monica_kupper-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><\/a>Monika Kupper: patient advocate and co-chair<\/b> <b>of the Maternity Voices Partnership<\/b><\/p>\n<p><span style=\"font-weight: 400\">A Maternity Voices Partnership (MVP) is an NHS working group of women, birthing people and their families, commissioners, and maternity service staff collaborating to review and develop local maternity care. It is led by an independent lay chair to ensure service users are well represented.<\/span><\/p>\n<p><span style=\"font-weight: 400\">I have been involved with the MVP since the birth of my second daughter and I was keen to support Emma as I knew from experience how daunting theatre birth can be and that nothing would change unless we worked on this together.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">I am a documentary film maker and my main role in &#8220;New Beginnings&#8221; was to advise on how to edit the filmed interviews. Transcription of films and subsequent editing is labour intensive (and consumed much of the projects grant money) but eye witness accounts, and people\u2019s stories, which can be emotive and almost overwhelming to watch, are a good way to change hearts and minds. We agreed it was important to showcase how some women are emotionally scarred\u201d by their experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">One mentioned the humiliation of walking half dressed into the operating room and then being asked to take off her pants in front of everyone and having to hand them to her husband. \u201cWhat little dignity I had left, went out the window,\u2019 she said. \u2018My husband had post traumatic stress disorder as a result of this experience and couldn\u2019t watch anything to do with hospitals on TV for months afterwards.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Watching these interviews made it evident how small inexpensive changes to the environment could make a huge difference<\/span><\/p>\n<p><b>Challenges<\/b><\/p>\n<p><span style=\"font-weight: 400\">Data protection (GDPR) regulations restrictions precluded using a patient database so we had to recruit our patient participants via clinics and social media sites. As a result we were not able to get a truly representational input from the full spectrum of our ethnically diverse patient population. The social networks that <\/span>the MVP<span style=\"font-weight: 400\"> use are mainly self selecting by geography and language. In future projects the midwifery teams who have the most contact with parents should be actively involved in recruitment.<\/span><\/p>\n<p><b>Key changes instigated:<\/b><\/p>\n<p><b><i>Improving antenatal information about operative birth<\/i><\/b><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Created website pages describing the facts about operative birth rationale, process, and recovery<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Women now routinely directed to c-section information video antenatally for a \u201cvirtual tour\u201d of the theatre environment; translations created by multi-cultural staff to support diverse ethnic groups of mothers<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Emphasis in antenatal classes now reflects 4\/10 women needing peri-partum theatre episode<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Positive images of theatre birth displayed along maternity corridors to reduce stigma associated with operative birth described by participants\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u201cVirtual\u201d class on theatre birth and anaesthesia being trialled within antenatal class programme<\/span><\/li>\n<\/ul>\n<p><b><i>Making care more person centred<\/i><\/b><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Installed a welcome board outside theatre for families<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Purchased \u201cMy Name Is..\u201d badges for staff to improve introductions<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">WHO surgical safety checklist team member introductions include parents<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Reduced barriers to skin to skin by adjusting ECG placement, tying gowns differently and moving blood pressure cuff to leg<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Routinely offer music, gender reveal, drape drop for birth; previously bespoke requests<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Purchased speakers and ipad for music requests<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Introduced water until women leave the ward and reduced fasting time ahead of caesarean section from 4h to 1.5h (average)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Introduced disposable underwear for patient walk from 4th floor ward to 1st floor operating theatre\u2014previously not worn<\/span><\/li>\n<\/ul>\n<p><strong>Learning by doing\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Creating website content and leaflets was easy but influencing behaviours across a large staff group, particularly in relation to fasting policy, has\u2014unsurprisingly\u2014been harder and lengthier. Despite being endorsed formally, staff and patients remained cautious about pre-anaesthesia fasting risks and so iterations including changing language cues from \u201csips til sending\u201d to \u201cjust drink\u201d and sharing safety data have helped. Repeated iterations also enabled us to \u201cfail fast\u201d with some initial ideas including creating a theatre certificate incorporating staff names and a Polaroid photo of the family; the practicalities were overwhelming.\u00a0<\/span><\/p>\n<p><b>Evaluation\/impact of the New Beginnings initiative\u00a0<\/b><\/p>\n<p><a href=\"https:\/\/blogs.bmj.com\/bmj\/files\/2021\/04\/maternity_care.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-50119\" src=\"https:\/\/blogs.bmj.com\/bmj\/files\/2021\/04\/maternity_care.jpg\" alt=\"\" width=\"724\" height=\"503\" srcset=\"https:\/\/blogs.bmj.com\/bmj\/files\/2021\/04\/maternity_care.jpg 724w, https:\/\/blogs.bmj.com\/bmj\/files\/2021\/04\/maternity_care-300x208.jpg 300w, https:\/\/blogs.bmj.com\/bmj\/files\/2021\/04\/maternity_care-640x445.jpg 640w\" sizes=\"auto, (max-width: 724px) 100vw, 724px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Evaluation has been challenging. Run charts plotting data points over time made it easier to see the impact of some of our efforts like reducing fasting times and increasing website visits. We concluded that for \u201csofter\u201d changes like adjusting gowns, ECG placement or offering music it was ok to use the \u201cnew normal\u201d as our measure. Despite no formal ethnographic mapping, informal feedback suggested that engagement between staff groups had also improved, especially when they started instigating small changes together. What I am most proud of is clear evidence of culture change.<\/span><\/p>\n<p><b>Future directions\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400\">The project empowered staff to be active change \u201cagents\u201d and its legacy has been a continued \u201cwave\u201d of collaborative improvement initiatives from staff. Use of a daily team Whatsapp group\u2014inspired by covid-19 use\u2014to reduce patient delays is currently being evaluated.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Senior leaders are currently helping us work out how to embed the use of patient stories into training and to avoid returning to the tradition of only viewing women&#8217;s change ideas as optional extras.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The Point of Care Foundation is helping us to create an maternity specific EBCD toolkit. As most case studies are non maternity based it took up a lot of time and energy to set up this project. We are now in a position to mentor others wanting to explore co-design in maternity care and we look forward to being able to do this.<\/span><\/p>\n<p><b>Learning points:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The women who volunteered to share their stories were fundamental to this initiative which looked outside the professional lens to face the uncomfortable truth of poor patient experience.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u00a0Patient experience can\u2019t always be measured easily or quickly by &#8220;hard data.&#8221; Hearing people\u2019s voices, and seeing their faces as they recall their experience can sometimes be not just a great way of seeing why and where we can make changes, but can act as the catalyst for it too.<\/span><\/li>\n<li style=\"font-weight: 400\">Asking staff to buy into a project with no pre-conceived intervention worried doctors more than nursing or midwifery groups at first\u00a0 but all those who participated reported being transformed in their attitudes through watching and ultimately valuing the women&#8217;s stories<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Airing internal doubts at regular brainstorms was important and the guidance of EBCD mentors helped us keep us on track\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Working with patient advocates was central to helping us understand what means most to women and &#8221; sense-check&#8221; information leaflets, posters and change ideas.<\/span><\/li>\n<li style=\"font-weight: 400\">Don\u2019t be afraid of failure. Some ideas won\u2019t work as you originally thought, keep talking about what and why, then tweak and try again.<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\"><strong>Emma Evans<\/strong>, consultant anaesthetist.<\/span><\/p>\n<p><b><i>Monika Kupper<\/i><\/b><span style=\"font-weight: 400\">, member of the St George\u2019s Hospital Maternity Voices Partnership.<\/span><\/p>\n<p><em><strong>Competing interests<\/strong>: none declared.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Around four out of ten pregnant women in the UK give birth in the operating theatre. Few are prepared for delivery in this forbidding, high tech environment and the experience [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/blogs.bmj.com\/bmj\/2021\/04\/22\/humanising-obstetric-care-in-operating-theatres\/\">More&#8230;<\/a><\/p>\n","protected":false},"author":66,"featured_media":50123,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18887],"tags":[],"class_list":["post-50118","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-partnership-in-practice"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Humanising obstetric care in operating theatres - The BMJ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.bmj.com\/bmj\/2021\/04\/22\/humanising-obstetric-care-in-operating-theatres\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Humanising obstetric care in operating theatres - The BMJ\" \/>\n<meta property=\"og:description\" content=\"Around four out of ten pregnant women in the UK give birth in the operating theatre. 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