{"id":46067,"date":"2019-11-15T18:46:55","date_gmt":"2019-11-15T17:46:55","guid":{"rendered":"https:\/\/blogs.bmj.com\/bmj\/?p=46067"},"modified":"2019-11-28T12:44:59","modified_gmt":"2019-11-28T11:44:59","slug":"please-dont-reply-all-why-we-need-to-learn-e-tiquette","status":"publish","type":"post","link":"https:\/\/blogs.bmj.com\/bmj\/2019\/11\/15\/please-dont-reply-all-why-we-need-to-learn-e-tiquette\/","title":{"rendered":"Please don\u2019t reply all\u2014why we need to learn e-tiquette"},"content":{"rendered":"

The aeroplane touches down and your holiday begins. \u201cThis time I\u2019ll relax\u201d you promise yourself while nervously pacing around the luggage carousal. You finally check-in to your modestly priced hotel room, and you even open an immodestly priced drink from the minibar. Your partner then fixes you with a familiar stare and delivers THE TALK: \u201cRight you, no work for a week\u201d. Before words have left lips, your phone pings to announce that you now have wifi service. You make an excuse, sneak to the toilet, and feel an endorphin rush as you enter your password. Gosh, this many emails after such a short flight: these must be important, after all they know that you are away\u2026<\/span><\/p>\n

Email #1<\/b><\/p>\n

Subject:\u00a0 \u00a0 Fwd:Fwd:Fwd:Fwd:Fwd:Fwd:<\/b><\/p>\n

It\u2019s Monday, but it\u2019s already been a long week for your clinical director. Yet another three page safety notice about that piece of equipment that hasn\u2019t been used since the 1970s. But if others have to read it then so do you. This email has been passed along like the chain letters of old. You feel dumb as soon as you open it. However, this does not stop you forwarding it to a few more folks: you know, just to keep them in the loop.<\/span><\/p>\n

Email #2;<\/b><\/p>\n

Subject: \u00a0 \u00a0 FYI<\/b><\/p>\n

FYI presumably means \u201cFor Your Irritation.\u201d You develop carpel tunnel syndrome by the time you have swiped through this James Joyce novel. You still can\u2019t establish the point of this dirge. Moreover, the contents are copyrighted and yet simultaneously not the responsibility of the sender the novella length signature tells you. The archaeologist in you is compelled to unearth the original missive. \u201cGoodness me\u201d is not the expression you mutter when you discover it concerns maintenance work that started weeks ago, in a building you never visit and can\u2019t even pronounce.<\/span><\/p>\n

Email #3<\/b><\/p>\n

Subject:\u00a0 \u00a0 URGENT<\/b><\/p>\n

Not urgent.<\/span><\/p>\n

Email #4<\/b><\/p>\n

Subject:\u00a0 \u00a0 Complaint<\/b><\/p>\n

You heart sinks while your mind runs through a rolodex of frustrated patients, angry relatives, and huffy colleagues. What did I do; what didn\u2019t I do? You recall something about someone, but the notes are on your desk and a response is expected pronto. You don\u2019t tell your family, but, for you, the idea of you relaxing on this holiday is now stuffed. You promise not to check your email tomorrow, but who are you kidding. In the meantime, it seems best just to stew.\u00a0<\/span><\/p>\n

Email #5<\/b><\/p>\n

Subject:\u00a0 \u00a0 Newsletter<\/b><\/p>\n

A 30Mb attachment takes an eternity to download. Finally you can behold all of its colourful Comic Sans glory. Even though you don\u2019t know the people, you now know that mum and baby are doing well. Another person you didn\u2019t know had arrived is apparently leaving, and someone who you thought had never left is now back. You also learn that hand hygiene is less than 70%. You are so distracted you forget to wash your hands on the way out of the toilet.<\/span><\/p>\n

Email #6<\/b><\/p>\n

Subject: \u00a0 \u00a0 Special invitation<\/b><\/p>\n

Not special.\u00a0<\/span><\/p>\n

Apparently, your glorious work is revered the world over. So much so that all you have to do is click the email link and share your personal details. You and only 5000 others can then pay to present at a conference in a place that may still be under a travel advisory. You ought to send this one tumbling into the spam folder stat, but hey, at least somebody recognizes your genius.\u00a0<\/span><\/p>\n

Email #7<\/b><\/p>\n

Subject: \u00a0 Let me know your availability\u00a0<\/b><\/p>\n

Oh god, the five most dreaded words in the email lexicon have just been typed. There is now no way to escape 50 separate emails whereby everybody feels obligated to cc all. You will soon be informed of such breaking news as \u201cTuesdays aren\u2019t great for me\u201d and \u201cI\u2019ll try my best to be there but can\u2019t promise\u201d. You wish you could send a pleading email that asks folks only to respond to all if they really must. This presents you with an interesting catch-22, can I really cc all asking people not to cc all?\u00a0\u00a0\u00a0<\/span><\/p>\n

Subject:\u00a0 Cake!<\/b><\/p>\n

Now we\u2019re talking: you love cake. Instead, this image of gluten-free diabetic-friendly vegan beetroot surprise sends your finger straight to the trashcan icon. Time to head to the pool before Happy Hour ends. After all, your family appears to be having a great time without you.\u00a0<\/span><\/p>\n

Postscript:\u00a0<\/strong><\/p>\n

You send yourself one last reminder message. After all, you\u2019ve been meaning to talk to the kids about not overusing their smartphones on this trip. You worry where they get such ideas. Maybe you will Google that. In fact, you could even write an article about digital detox; maybe tonight when everyone else is asleep.<\/span><\/p>\n

 <\/p>\n

Matt Morgan<\/strong>, Honorary Senior Research Fellow at Cardiff University, Consultant in Intensive Care Medicine and Research and Development lead in Critical Care at University Hospital of Wales, and an editor of BMJ OnExamination.
\n<\/span><\/i>Twitter<\/strong> @dr_mattmorgan<\/a>
\nCompeting interests:<\/b> None declared<\/span><\/i><\/p>\n

Peter Brindley<\/i><\/b>, Professor of Critical Care Medicine, Medical Ethics, Anesthesiology at University of Alberta, Canada. <\/span><\/i>
\n<\/span><\/i>Twitter:<\/i><\/b> @docpgb<\/span><\/i><\/a>
\nCompeting interests<\/i><\/b>: <\/span><\/i>None declared<\/span>.\u00a0<\/span><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"

The aeroplane touches down and your holiday begins. \u201cThis time I\u2019ll relax\u201d you promise yourself while nervously pacing around the luggage carousal. You finally check-in to your modestly priced hotel […]<\/p>\n

More…<\/a><\/p>\n","protected":false},"author":1,"featured_media":45838,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885,18895],"tags":[],"class_list":["post-46067","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-matt-morgan","category-peter-brindley"],"yoast_head":"\nPlease don\u2019t reply all\u2014why we need to learn e-tiquette - The BMJ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.bmj.com\/bmj\/2019\/11\/15\/please-dont-reply-all-why-we-need-to-learn-e-tiquette\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Please don\u2019t reply all\u2014why we need to learn e-tiquette - The BMJ\" \/>\n<meta property=\"og:description\" content=\"The aeroplane touches down and your holiday begins. \u201cThis time I\u2019ll relax\u201d you promise yourself while nervously pacing around the luggage carousal. 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