{"id":44831,"date":"2019-06-18T11:20:19","date_gmt":"2019-06-18T10:20:19","guid":{"rendered":"https:\/\/blogs.bmj.com\/bmj\/?p=44831"},"modified":"2019-06-25T13:30:40","modified_gmt":"2019-06-25T12:30:40","slug":"kunal-sindhu-how-prior-authorisation-is-harming-patients-in-the-us","status":"publish","type":"post","link":"https:\/\/blogs.bmj.com\/bmj\/2019\/06\/18\/kunal-sindhu-how-prior-authorisation-is-harming-patients-in-the-us\/","title":{"rendered":"Kunal Sindhu: How prior authorisation is harming patients in the US"},"content":{"rendered":"<p class=\"standfirst\"><span style=\"font-weight: 400\">The process to obtain prior authorisation is cumbersome, frustrating, and diverts doctors&#8217; time away from their patients, says Kunal Sindhu<\/span><\/p>\n<p><!--more--><a href=\"https:\/\/blogs.bmj.com\/bmj\/files\/2019\/02\/Kunal_Sindhu_pic.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-44064\" src=\"https:\/\/blogs.bmj.com\/bmj\/files\/2019\/02\/Kunal_Sindhu_pic.jpg\" alt=\"\" width=\"145\" height=\"138\" \/><\/a><span style=\"font-weight: 400\">Most insurance companies <\/span><a href=\"https:\/\/www.ama-assn.org\/amaone\/prior-authorization\"><span style=\"font-weight: 400\">in America<\/span><\/a><span style=\"font-weight: 400\"> have implemented policies that restrict coverage of certain prescription drugs and medical services unless a patient\u2019s provider specifically requests and receives approval for them. In theory, this process, also known as prior authorisation, could <\/span><a href=\"https:\/\/www.cigna.com\/individuals-families\/understanding-insurance\/what-is-prior-authorization\"><span style=\"font-weight: 400\">yield benefits<\/span><\/a><span style=\"font-weight: 400\">, such as controlling excessive costs, promoting patient safety, and preventing drug misuse. Yet in practice, I\u2019d argue that the process to obtain prior authorisation is opaque, cumbersome, and profoundly disruptive to patient care.<\/span><\/p>\n<p><span style=\"font-weight: 400\">When I was an internal medicine intern, I regularly found that obtaining prior authorisation for the medications I prescribed was one of the most arbitrary and frustrating aspects of my job. There was usually no apparent rhyme or reason to explain why certain medications required prior authorisation and others did not. Each insurance company makes this decision separately and the diagnostic tests and treatments that require prior authorisation vary by company, so the system often felt inconsistent.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Furthermore, the process itself was harrowing. Already extraordinarily busy, I had to stop what I was doing to call the insurance company, spend an inordinate amount of time on hold, and beg a stranger (often not a doctor in my specialty) to allow coverage of a medication that I believed was essential for my patient. Sometimes, the company agreed. Yet at other times it did not, forcing me to choose between appealing the decision, which has no guarantee of success, or scrambling to find a suboptimal alternative.<\/span><\/p>\n<p><span style=\"font-weight: 400\">I was not alone in feeling this way. <\/span><a href=\"https:\/\/www.ama-assn.org\/system\/files\/2019-03\/prior-auth-survey.pdf\"><span style=\"font-weight: 400\">A 2018 survey<\/span><\/a><span style=\"font-weight: 400\"> of 1000 American physicians by the American Medical Association (AMA) found that 69% of them find it difficult to determine if a particular medicine or service requires prior authorisation. Eighty five per cent of these physicians agreed that prior authorisation interferes with patients\u2019 continuity of ongoing care. Notably, 60% of physicians reported phoning insurance companies to obtain an authorisation (rather than using email or fax). I imagine most of these doctors take this approach for the same reason I do: the chance to explain directly why I am prescribing a particular medication. Yet phoning an insurer is the most time consuming of the three options.<\/span><\/p>\n<p><span style=\"font-weight: 400\">One major consequence of these inefficient and misguided policies is that busy doctors are forced to spend less time with their patients. Given <\/span><a href=\"https:\/\/jamanetwork.com\/journals\/jamainternalmedicine\/fullarticle\/2730353\"><span style=\"font-weight: 400\">how little time<\/span><\/a><span style=\"font-weight: 400\"> some doctors are able to devote to direct patient care even without the interruption of seeking prior authorisation, any extra obstacle represents a <\/span><a href=\"https:\/\/opmed.doximity.com\/articles\/the-tyranny-of-the-electronic-medical-record\"><span style=\"font-weight: 400\">loss<\/span><\/a><span style=\"font-weight: 400\">. Now, as a radiation oncology resident, I have a greater appreciation for how devastating these policies can actually be to patients.<\/span><\/p>\n<p><span style=\"font-weight: 400\">A fundamental principle of cancer care is to <\/span><a href=\"https:\/\/www.who.int\/news-room\/detail\/03-02-2017-early-cancer-diagnosis-saves-lives-cuts-treatment-costs\"><span style=\"font-weight: 400\">diagnose and treat the disease early<\/span><\/a><span style=\"font-weight: 400\">, before tumours have a chance to grow and spread. Thus, any obstacle that delays a patient\u2019s treatment can put him or her at risk of adverse outcomes. <\/span><a href=\"https:\/\/journals.plos.org\/plosone\/article?id=10.1371\/journal.pone.0213209\"><span style=\"font-weight: 400\">A recent study<\/span><\/a><span style=\"font-weight: 400\"> in <em>PLOS One<\/em>, for example, found that the absolute risk of mortality in patients with early stage cancers rose by 1.2-3.2% for each week that treatment initiation was delayed.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Additionally, early diagnosis and treatment can reduce <\/span><a href=\"https:\/\/www.who.int\/news-room\/detail\/03-02-2017-early-cancer-diagnosis-saves-lives-cuts-treatment-costs\"><span style=\"font-weight: 400\">the disease\u2019s financial impact<\/span><\/a><span style=\"font-weight: 400\">. This is no small matter. Patients with cancer who experience financial difficulties linked to their disease <\/span><a href=\"https:\/\/www.cancer.gov\/about-cancer\/managing-care\/track-care-costs\/financial-toxicity-pdq#_247\"><span style=\"font-weight: 400\">are at risk<\/span><\/a><span style=\"font-weight: 400\"> of <\/span><a href=\"https:\/\/jamanetwork.com\/journals\/jamaoncology\/article-abstract\/2665175\"><span style=\"font-weight: 400\">falling into debt<\/span><\/a><span style=\"font-weight: 400\"> and declaring bankruptcy, not taking their medications as prescribed in order to save money, and experiencing a decreased quality of life. <\/span><a href=\"https:\/\/onlinelibrary.wiley.com\/doi\/10.1002\/cncr.31532\"><span style=\"font-weight: 400\">One US study<\/span><\/a><span style=\"font-weight: 400\"> of more than 2500 patients with early stage breast cancer even found that 45% of black, 36% of Latina, 23% of Asian, and 22% of white patients had to cut their spending on food to fund their treatments.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Unfortunately, the need to obtain prior authorisation often delays the initiation of radiation therapy. In a recent survey by the American Society for Radiation Oncology, 93% of American radiation oncologists <\/span><a href=\"https:\/\/www.astro.org\/News-and-Publications\/News-and-Media-Center\/News-Releases\/2019\/Prior-authorization-obstacles-unnecessarily-delay\"><span style=\"font-weight: 400\">reported<\/span><\/a><span style=\"font-weight: 400\"> that prior authorisation delayed treatment initiation by an average of one day or more. Worse, nearly one in three radiation oncologists (31%) said that the average delay was greater than a week.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In the interest of patients, the prior authorisation process must be reformed. Fortunately, there are steps that could improve the current state of affairs. Firstly, the decisions of physicians with track records of excellent clinical care and fidelity to evidence based treatment guidelines should be less frequently subjected to, or even exempt from, review. Some insurers are already doing this, but they\u2019re in the minority; currently <\/span><a href=\"https:\/\/www.ama-assn.org\/system\/files\/2019-03\/prior-auth-survey.pdf\"><span style=\"font-weight: 400\">only 8% of American physicians<\/span><\/a><span style=\"font-weight: 400\"> report working with insurance plans that offer exemptions. This is wasteful, delays treatment, and directs resources away from reviewing the decisions of providers whose practices may benefit from further examination.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Secondly, the scope of prior authorisation should be scaled back. The number of prescription drugs and medical services subject to prior authorisation <\/span><a href=\"https:\/\/www.ama-assn.org\/sites\/ama-assn.org\/files\/corp\/media-browser\/premium\/psa\/prior-authorization-toolkit_0.pdf\"><span style=\"font-weight: 400\">has been growing<\/span><\/a><span style=\"font-weight: 400\"> in recent years\u2014a fact that has been noticed by clinicians. In the <a href=\"https:\/\/www.ama-assn.org\/system\/files\/2019-03\/prior-auth-survey.pdf\">aforementioned 2018 AMA survey<\/a>, \u00a0most of those polled reported that the use of prior authorisation had increased over the past five years for prescriptions and medical services (88% and 86%, respectively). While certain treatments may theoretically benefit from review, there is no reason that common definitive or palliative radiation therapy regimens should be subjected to additional scrutiny.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Thirdly, physicians should be made aware of whether a treatment will be subjected to prior authorisation at the time the treatment is ordered. Automation can help with this. After an order is placed in the electronic medical record (EMR), a notification informing the physician of the prior authorisation requirement would be helpful. Even better would be the ability to submit a short paragraph explaining the treatment rationale directly in the EMR, potentially saving physicians hours of time that would otherwise be spent wrangling with insurance companies.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The status quo of the prior authorisation process is jeopardising the health of American patients. And with expensive novel therapies continuing to become available, this problem is only going to escalate. If insurance companies are unwilling to reform the system, Congress should step in to implement these common sense solutions. American patients in need of care and treatment cannot afford to wait any longer.<\/span><\/p>\n<p><em><strong>Kunal Sindhu<\/strong> is a radiation oncology resident in New York City. Twitter\u00a0<a href=\"https:\/\/twitter.com\/sindhu_kunal\">@sindhu_kunal<\/a><\/em><\/p>\n<p><strong>Competing interests:<\/strong> I have read and understood BMJ policy on declaration of interests and declare the following interests: None.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The process to obtain prior authorisation is cumbersome, frustrating, and diverts doctors&#8217; time away from their patients, says Kunal Sindhu [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/blogs.bmj.com\/bmj\/2019\/06\/18\/kunal-sindhu-how-prior-authorisation-is-harming-patients-in-the-us\/\">More&#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":44832,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1357],"tags":[],"class_list":["post-44831","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-us-health-care"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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