Comments on: What BMJ iPad app users tell us

By: Aman

Aman — Mon, 30 Jul 2012 17:12:00 +0000

Does not work gets half way and restarts. I would like my £9.99 back. Also does not download with BMA subscription.

By: Dpayne

Dpayne — Fri, 27 Jul 2012 14:17:00 +0000

Thanks for taking the trouble to reply to this blog, and I’m really sorry you’re having problems. We are investigating this as a matter of urgency. It doesn’t seem to affect everybody, which is making it more challenging to find a fix, but there is currently a potential solution that is being tested with some users, and if it works we will roll it into a future release of the app. I was about to post something on app store review page, but decided to await the results of our testing before doing so.
In the meantime, we have launched a separate “tablet app” for the iPad (and other tablet computers eventually) that doesn’t go via iTunes. You can find out more are bmj.com/tablet.

By: Mikebain

Mikebain — Fri, 27 Jul 2012 11:56:00 +0000

What’s the position on this app? It has not worked for 3 months now. Delete and reinstall has given me a single download and, of course, deleted all my previous ones. Very very poor and very very poor communications too. (BMA member BTW)

By: Simon Albert

Simon Albert — Mon, 16 Jul 2012 18:49:00 +0000

Similar comments to others I haven’t been able to download any of the iPad copies -it gets halfway, then says installing and finally returns to the download button. I’ve reported this but with no reply. Rather disappointing. I’ve tried a different pads and on many occasions …

By: Dpayne

Dpayne — Mon, 18 Jun 2012 09:42:00 +0000

Dear Martin,
Really sorry to hear that you’re having problems. We are aware of this bug and we’re working hard to fix it. I’ve just spoken to my collaegues in customer services. They ask, if you have not done so already, that you contact them on support@bmjgroup.com. They will ask you for some more information, which will help us identify the problem.
Glad you like the app.

By: Martin_ronchetti

Martin_ronchetti — Sat, 16 Jun 2012 12:36:00 +0000

Unfortunately the download problem which seemed to have resolved and I have not been able to download the last two editions, they get halfway through loading and then stop and revert to the ‘download,’ button again.

This is a shame as it is brilliant when it is working.

My broadband connectin is quite slow (rural Cornwall) but it still shouldn’t be timing out

By: Dpayne

Dpayne — Fri, 01 Jun 2012 11:04:00 +0000

Dear Ian, Many thanks for your feedback, and apologies for not replying earlier. Sorry too that you’re having problems. We are aware of some download issues and we’re trying to sort it out. I’ve checked with my customer service colleagues and I gather that you have now been in contact with each other.

By: Ianowen

Ianowen — Tue, 22 May 2012 18:06:00 +0000

Despite what the above blog would suggest there remain serious problems downloading a new edition. Hence the last 4 reviewers giving it 1* (out of 5). it has nothing to do with a wifi connection: the journal itself won’t load, never mind the live feeds. Good luck with the awards. If this is the standard, you’ll need it. Ps I did report it but not heard anything back.

By: Anon

Anon — Tue, 24 Apr 2012 20:03:00 +0000

It would be even better to have the app as a substitute for the print edition that BMA members automatically receive. I for one, would prefer to have only the iPad app, and not have both as it seems such a waste. I’m sure there are many out there who feel the same…